+91 9983577483 winbuz.shop Mohali, Punjab, India

WINBUZZ Refund & Cancellation Policy

Understand our refund and cancellation terms for WINBUZZ IT services and technology solutions.

Last Updated: January 1, 2024

This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of WINBUZZ services. Please read this policy carefully before engaging our services.

1. Overview

WINBUZZ is committed to providing high-quality IT services and ensuring customer satisfaction. This policy explains your rights and our obligations regarding refunds and cancellations for different types of services we offer.

2. Service Categories

Our refund and cancellation terms vary based on the type of service:

2.1 Custom Development Projects

  • Web development and design
  • Mobile application development
  • Custom software development
  • Database design and development

2.2 Consultation Services

  • IT strategy consulting
  • Technology assessments
  • Project planning and analysis
  • One-time consultation sessions

2.3 Ongoing Services

  • Monthly retainer services
  • Maintenance and support contracts
  • Cloud hosting and management
  • Security monitoring services

3. Cancellation Policy

3.1 Before Project Commencement

Full Refund Available

  • Cancellation within 48 hours of contract signing: 100% refund
  • Cancellation before project work begins: 90% refund (10% processing fee)
  • Refund processed within 7-10 business days
  • No questions asked for cancellations within this period

3.2 After Project Commencement

Partial Refund Based on Work Completed

  • Payment for completed work will be retained by WINBUZZ
  • Unused portion of advance payment may be refunded
  • Deliverables completed up to cancellation date will be provided
  • 30 days notice required for project cancellation

3.3 Ongoing Service Cancellation

  • Monthly Services: 30 days written notice required
  • Annual Contracts: Early termination fees may apply
  • Support Contracts: Refund available for unused support hours
  • Hosting Services: Pro-rated refunds for remaining period

4. Refund Eligibility

4.1 Eligible for Full/Partial Refund

  • WINBUZZ fails to deliver agreed-upon services
  • Project cannot be completed due to technical impossibility
  • Material breach of contract by WINBUZZ
  • Services do not meet documented specifications
  • Client cancellation within eligible timeframe
  • Unused portions of prepaid service contracts

4.2 Not Eligible for Refund

  • Change of mind after project commencement
  • Client-caused delays or scope changes
  • Failure to provide required information or access
  • Services completed as per agreed specifications
  • Third-party software or licensing costs
  • Consultation services already delivered
  • Emergency or rush job surcharges

5. Refund Process

5.1 Refund Request Procedure

  1. Submit Written Request: Email WINBUZZ at winbuz.shop
  2. Include Information: Project details, reason for refund, supporting documentation
  3. Review Period: WINBUZZ will review within 5 business days
  4. Decision Communication: You'll receive written response with decision
  5. Refund Processing: Approved refunds processed within 7-14 business days

5.2 Required Information for Refund Request

  • Client name and contact information
  • Project or service reference number
  • Original invoice or payment receipt
  • Detailed reason for refund request
  • Supporting documentation (if applicable)
  • Preferred refund method (bank transfer, original payment method)

6. Refund Methods and Timeline

6.1 Refund Methods

  • Bank Transfer: Direct deposit to your bank account (preferred)
  • Original Payment Method: Refund to credit card, UPI, or original method
  • Cheque: Physical cheque for larger amounts (upon request)
  • Adjustment: Credit toward future WINBUZZ services

6.2 Processing Timeline

  • Request Review: 3-5 business days
  • Approval Processing: 1-2 business days
  • Bank Transfer: 2-3 business days
  • Credit Card Refund: 5-10 business days
  • International Transfers: 7-15 business days

7. Special Circumstances

7.1 Emergency Services

  • Emergency support services are generally non-refundable
  • Rush delivery charges are non-refundable
  • Weekend/holiday surcharges are non-refundable
  • Exception: If emergency service was not provided as promised

7.2 Third-Party Services

  • Domain registration fees are non-refundable
  • Software licenses purchased on client's behalf follow vendor policies
  • Cloud hosting charges subject to provider's refund terms
  • WINBUZZ will assist with third-party refund requests

7.3 Force Majeure Events

  • Natural disasters, pandemics, or government actions
  • Internet infrastructure failures beyond our control
  • Third-party service outages affecting project delivery
  • Refunds may be available on a case-by-case basis

8. Client Satisfaction Guarantee

WINBUZZ Quality Assurance

  • 100% Satisfaction Guarantee: We'll work to resolve any issues with delivered services
  • Free Revisions: Reasonable revisions included in project scope
  • Bug-Free Guarantee: We'll fix any bugs or issues at no additional cost
  • Performance Guarantee: Services will meet documented performance criteria

9. Dispute Resolution

9.1 Internal Resolution

  • Direct communication with project manager or account representative
  • Escalation to WINBUZZ management team
  • Good-faith effort to resolve disputes amicably
  • Documentation of all communication and agreements

9.2 External Resolution

  • Mediation through neutral third party (if agreed by both parties)
  • Consumer protection forums (for eligible disputes)
  • Legal proceedings in Mohali, Punjab jurisdiction
  • Alternative dispute resolution mechanisms

10. Exceptions and Special Cases

10.1 Startup and Enterprise Clients

  • Special refund terms may apply for large enterprise contracts
  • Startup-friendly payment and refund options available
  • Custom refund terms can be negotiated for major projects
  • Long-term partnership agreements may have different terms

10.2 Educational and Non-Profit Organizations

  • Extended refund periods for educational institutions
  • Special consideration for non-profit organizations
  • Flexible payment and refund terms for qualifying organizations
  • Community service projects may have different policies

11. Contact Information for Refunds

For refund requests or questions about this policy, contact WINBUZZ:

Refund Department - WINBUZZ

Email: winbuz.shop (Mark subject: "Refund Request")

Phone: +91 9983577483

Address: WARD NO 42, CITYPARK, GURU MANAK COLONY, MOHALI, SAS NAGAR, PUNJAB, 160055

Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM

Response Time: Within 24 hours for refund inquiries

12. Policy Updates

  • This policy may be updated to reflect changes in business practices
  • Clients will be notified of significant policy changes
  • Updates will be posted on the WINBUZZ website
  • Existing contracts remain subject to original policy terms

Questions About Our Refund Policy?

We're here to help! Contact WINBUZZ today for clarification about our refund and cancellation terms. Our team is committed to ensuring your satisfaction with our services.

Contact WINBUZZ Support